FAQ/Salon Policies | Azalea Color Bar

Are you accepting new guests?

Absolutely! Azalea Color Bar is always welcoming new guests looking for Gray Coverage, Color and Highlights.
How do I contact you?

For New Guests, email is the best way to get in touch with me if you have a question or concern. Once you have booked your first appointment, you will have access to my business phone number via text reminders, and may text there as well. I give each guest my undivided attention during an appointment, and keep my phone on silent, but I do check as frequently as possible for emails and texts.
How do I book an appointment?

All New Guests must complete a Digital Consultation form before booking an appointment, in order for the appointment to be approved. Booking links are accessible immediately upon submission of the Digital Consultation form. ALL initial booking/scheduling and cancellations MUST be done online, through the PocketSuite booking system. You can access PocketSuite either through the website Loyal Guest portal, the PocketSuite app, or the link sent in your appointment confirmation/reminder texts. Rescheduling and appointment service changes may be done via text messaging after your initial appointment has been scheduled. I do not book/schedule, cancel, reschedule or change appointments on my end through social media, phone call or email. If you are having technical issues with booking, I am happy to answer questions via text after your initial booking/scheduling. There are only 3 steps to follow to make booking/scheduling as smooth a process as possible: Step 1. Take a look around my website. Get to know me, see what I currently offer, and how I operate- all this information is here to help you! Step 2. Once you are ready to book, fill out the Digital Consultation form. This is the gateway to my booking platform! From there, depending on what you choose, you will be given a link to book either an appointment or in-person consultation, or emailed a recommendation on which session to book if you're not 100% sure. Step 3. Once you follow the link to book, just set up your guest profile, choose your session, date and time, make sure you get all the way to the confirmation screen, and I'll see you at your appointment! For Loyal Guests, just tap on the Loyal Guest booking button at the top of any page on my website, or book through the PocketSuite app. I am always happy to help you with any issues you may have while booking, and welcome any feedback on making the process easier for you and everyone!
I don't see the service I want on the menu... Is it not offered?

At this time, I am focusing solely on my specialty services- Gray Coverage/Blending, Highlights, and Vivid Color - what I do best! I do not offer perms, chemical straightening, formal or bridal styles, solid blonding, color corrections, platinum blonde on previously dark colored hair, or pastel shades. Individual services- such as haircuts, treatments, waxing/brows and other express services are offered to returning, loyal guests only.
What if I only want a haircut or another single service?

Haircuts are available as an add-on with every Color and Highlight session, but are not offered as a standalone service to new guests. After your first visit for a Color or Highlight session, you may book individual services through the loyal guest portal. Individual services such as haircuts, treatments, and styles may be booked at a frequency of up to two times in between color or highlight services.
Which forms of payment are accepted?

I currently accept credit or debit cards, cash, and COMING SOON- the following Buy Now/Pay Later services: Affirm, AfterPay and Klarna. Note: Buy Now/ Pay Later options must be paid before services are performed, and are only available for services totaling $100 or more.
Can I book an appointment without a credit card?

Credit card capture is required on order to secure your appointment date/time. Your card will only be charged in instances of late cancellation or no-call/no-show to appointments (see policies below), or if you would like to pay for your services using your card on file. To put your mind at ease- your information is secure, and I do not have access to card numbers, CVV, expiration dates, or PIN numbers. I use Stripe card processing, which is a trusted and established entity for both merchants and consumers. If you are uncomfortable with card capture, you may prepay a minimum of 75% of your service total via invoice at the time of booking, or in person with card or cash at least 72 hours before your scheduled appointment as a means of securing your appointment date/time (subject to salon operating hours). Please email me at azaleacolorbar@gmail.com before booking an appointment to let me know if you prefer this.
Which products do you use/sell?

I love the quality, reliability and long-lasting richness of Joico color and lightener, so that is what I use for every color and highlight service! Also in my toolkit are Malibu C, Trionics, and Olaplex products for the highest quality color and care possible. On my retail shelves and back bar you'll find Milk_Shake shampoos, conditioners, treatments, and styling products. I am very lucky to have a wholesale rep who is also a hairstylist, and has been using Milk_Shake for years. Her product knowledge and dependability are top-notch! You'll also find the complete Olaplex retail line, whose patented technology has been imitated but never matched. I have been impressed with the quality, affordability, and availability of these brands, and use them at home on myself!
Can I bring a friend, my partner or my child to my appointment? (Additional Guest Policy)

Due to space constraints and other service providers on the premises (massage therapy), only those guests scheduled for services are allowed. One parent/guardian is allowed to accompany a minor scheduled for an appointment, or one caregiver to accompany a guest who needs assistance.
What if I'm running late to my appointment? (Tardy Policy)

I understand that life happens! Please let me know as soon as possible if you're going to be late. Depending on how late you're going to be, we may need to make some adjustments. If you're under 5 minutes late, no adjustments need to be made to your appointment, but I will add a late fee of $1 per minute late to your service total- counted from your appointment start time to the time you come in through the front door. If you're 5 to 15 minutes late, we may need to skip some amenities or simple services (like blow drying), and you will be charged a late fee of $1 per minute late- counted from your appointment start time to the time you come in through the front door. If you are more than 10-15 minutes late to your appointment (depending on appointment service time), we will need to reschedule and you will be charged a fee in the amount of 50% of your scheduled services, per my late cancellation policy below.
What if I need to cancel my appointment, or changed my mind about some of the services I booked for? (Cancellation/Appointment Change Policy)

Life happens, minds and plans change, I get it. I'll be doing everything I can to help you prepare for and keep track of your appointment- which is probably one of many things on your to do list! The PocketSuite system automatically sends you a text reminder approximately 24 hours before your appointment. If you need to cancel, you'll be able to do so with a few clicks, just make sure you do so 24 hours or more before your appointment! HOWEVER, appointment reminders are sometimes sent a few minutes after the 24-hour mark, so don't rely on these reminders alone. You can also cancel from the link in the initial appointment confirmation text, and cancellations must be done in time or the system will require the late cancellation fee be paid. ALL appointments must be self-canceled online, via the link sent with your appointment confirmation text or through the PocketSuite app. If you cancel 24 hours or less before your appointment, a late cancellation fee of 50% of the cost of your scheduled service(s) will be charged to the card you used to reserve your appointment. If you change your mind about any of the services you booked an appointment for, make sure to cancel and reschedule 24 hours or more beforehand. If you decline receiving a scheduled service on the day of, those individual services will be subject to the late cancellation fee. If you no-call/no-show to your appointment, a no-show fee of 75% of your scheduled service(s) total will be charged to the card you used to reserve your appointment. If your card is declined, you will be invoiced for the applicable fee, and automated reminders will be sent until the invoice is paid. You will not be able to rebook until fees are paid. If you late cancel and/or no-show three times within the span of one year for any reason, you will no longer be allowed to book an appointment at Azalea Color Bar.
How do I reschedule/move, cancel or change my appointment?

To Cancel: The option to cancel is available when you tap on the link in the confirmation and reminder texts that you will receive after booking. As long as you cancel prior to 24 hours before your appointment start time, there is no penalty. Appointments canceled within 24 hours of your appointment start time will require a late cancellation fee of 50% of the service(s) scheduled. To Reschedule/Move: Unfortunately, there is currently no rescheduling option in PocketSuite, so to reschedule you must cancel the existing appointment and schedule a new one. This must be done 24 hours or more before your appointment start time, or late cancellation fees will apply. To Change, Reduce or Add Services: You must cancel the existing appointment and schedule a new one- 24 hours or more before your appointment start time- to avoid the late cancellation fee and to ensure there is sufficient time if you are adding services. I may not be able to add services at the time of your appointment if there is one scheduled right after yours. ALL booking/scheduling, cancellations, rescheduling, and appointment service changes MUST be done online, through the PocketSuite booking system. You can access PocketSuite either through the website Loyal Guest portal, the PocketSuite app, or the link sent in your appointment confirmation/reminder texts. I do not book/schedule, cancel, reschedule or change appointments on my end through social media, phone call or email. If you are having technical issues with booking, I am happy to answer questions via text or email only.
What if I'm sick on the day of my appointment? (Illness Policy)

I feel for you, I really do... but please stay home! No worries, I waive the late cancellation fee for illness, just let me know as soon as possible! In this case, please reach out via text or email so that the booking system doesn't charge you the late cancellation fee. If the late cancellation fee is waived for illness, your rescheduled appointment may be booked no sooner than 14 days from the date of cancellation. If you feel sick or are experiencing any cold/flu symptoms or digestive issues that aren't normal for you and could possibly be contagious, PLEASE don't come to your appointment! If you come to your appointment with symptoms such as fever, cough, or severe congestion, I will send you back home to rest and you will be charged a late cancellation fee. If you are experiencing mild, yet noticeable ALLERGY symptoms, we can proceed with your appointment, but you will need to wear a mask for the duration of your visit. If you're caring for someone who is contagious, but you are still healthy, please wear a mask. Disposable masks are available at no charge. My policies are strict, but they have been drafted with the well-being and safety of you, me, my loved ones and other guests who may be more susceptible to illness in mind!
Do you require a mask to be worn? (Mask Policy)

Masks are optional for guests in good health. If you are suffering from seasonal allergies with mild symptoms, I will require that you wear a mask while on the premises. If you are not feeling well or have visible symptoms, please see my Illness Policy above. I will be wearing a mask for every service, due to the close proximity to guests during services and the number of guests I see in a day/week. Disposable masks are available at no charge to you if you prefer or are required to wear one.
Sonia, your policies are super-strict... so what happens if YOU run late, cancel, or are sick?

My policies apply to me the same as they apply to you! That being said, I also do my best to time appointments appropriately, implement my guest tardy policy so that your appointment won't be delayed, and live a quiet, responsible lifestyle so that I make it in early every work day- but again, life happens, so here's the deal: If I am running late, I will let you know as soon as humanly possible, and for every minute that I am late I will take $1 off of your service total. If I am late by 15 minutes or more, I will take $15 or 50% off of your service total, whichever is greater. Late fees are calculated from your appointment start time to the time stamp when I text you to come in. If I am sick, I will not go to work and expose you to my germs. I will let you know as soon as I know I'll be missing work if your appointment falls in the sick days ahead. I will work with you to find the next best available time to reschedule, and throw in some freebies or upgrades when I'm feeling better and see you. If I am cancelling on your appointment day, that means something really bad has happened or I woke up sick. I will work with you to find the next best available time to reschedule your appointment, and that appointment will be discounted (I will take 50% off your highest-priced service (for the same services that were canceled)). If I no-call/no-show to your appointment, I have probably died... I wouldn't do that otherwise!
What are your policies regarding redos and refunds?

I want nothing more than for you to feel gorgeous, happy and confident when you leave my salon and for weeks to come! From consultation to final look, I will be checking in with you to make sure everything looks how you want it to. I will also reach out to you post-service to make sure you're still loving your look! If you are not 100% satisfied with your hair, I will happily make adjustments (at no additional cost to you)- just let me know within seven (7) days of your appointment. There are a few caveats: If you have made adjustments at home or with another professional, any subsequent adjustment will be full price. For haircuts, my guarantee only applies if your hair is washed and blow dry styled with your service. Color and highlights can only be guaranteed if you are using recommended professional-quality products purchased from the salon. Any previous coloring or highlighting not disclosed in your digital or in-salon consultation will render my guarantee null and void. For product purchases: I will only ever recommend products that I think will benefit you, your hair and your lifestyle/routines. However, if you're not 100% satisfied with your product purchase, I will accept products that are at least 3/4 full, in exchange for credit towards future services or other products. No refunds are offered.
I didn't find the answer to my question...

If you didn't find the answer you were looking for, please feel free to contact me via email with your questions or concerns, and I will respond within 24 hours Monday-Friday.

salon policies

This is the Salon Policies Statement that you are required to sign upon booking.

Salon Policies/Credit Card Authorization

CANCELLATION POLICY:

I understand that appointment reminders are sent as a courtesy, and I am responsible for the time reserved for my scheduled appointment once I request it. Reminders are automated and occasionally sent a few minutes within the 24-hour mark, and should not be the sole reminder of my scheduled appointment.

I understand that I may cancel my appointment 24 hours or more before my scheduled start time without penalty. I may cancel online via the link in my text confirmation or reminder, or through the PocketSuite app.

For reasons other than illness, any cancellation or reduction in services scheduled (appointment changes) with less than 24 hours’ notice will incur a fee of 50% of my scheduled service(s). No-call/no-show to any scheduled appointment will incur a fee of 75% of the scheduled service total. I acknowledge that my card on file will be charged these fees. If I cancel due to illness, the late cancellation fee will be waived (once per guest), but I will not be allowed to schedule or reschedule an appointment until 14 days have passed.

I understand that if I come to my appointment with visible symptoms of illness (coughing, sneezing, fever, etc.) that I will not not be serviced and then charged the late cancellation fee. If I am experiencing MILD allergy symptoms I will be required to wear a mask while on the premises. As a courtesy to my stylist and other salon guests, If I am not feeling well or currently caring for a person with a contagious illness I must reschedule my appointment.

I understand that Azalea Color Bar requires notification via text or email to cancel an appointment due to illness, in order for the late cancellation fee to be waived.

I understand that excessive (3 in the span of one year) late cancellations (illness related as well), tardiness, and no-call/no-show occurrences in any combination will result in my not being permitted to book further appointments at Azalea Color Bar.

CARD CAPTURE AND BOOKING FEES:

I understand that all appointments require a valid credit/debit card on file to secure my appointment. In addition, some longer services (new guest, specialty color and group services) may require a booking fee of 50% of the scheduled service in order to secure an appointment. This amount will be applied to the total cost of my services. In the event of cancellation or rescheduling with sufficient 24-hours' or more notice, my booking fee will transfer to one (1) rescheduled appointment. In the event of insufficient notice of cancellation, appointment changes, or not showing up to my appointment, this fee is forfeited, non-transferable and non-refundable. An additional fee will be charged to the card on file in cases of no-cal/no-show, totaling 75% of the scheduled service total.

I understand that if my card on file is declined, I will be invoiced for the applicable fee, and automated reminders will be sent until the invoice is paid. I will not be able to rebook until fees are paid.

TARDINESS:

I understand that if I arrive late to my appointment, a fee of $1 per minute will be added to my service total. For appointments longer than one hour, if I am up to 15 minutes late to my appointment, I may not be able to receive all services scheduled due to time constraints, but will still be charged for all services initially requested. For appointments longer than 1 hour, if I am more than 15 minutes late, I will be charged the late cancellation fee and my appointment will need to be rescheduled.

If my appointment service time is one hour or less, and I arrive up to 10 minutes late, I will incur the tardy fee of $1 per minute late, added to my service total. If I am more than 10 minutes late, I will incur the late cancellation fee and my appointment will need to be rescheduled.

I understand that all fees are non-refundable.

CREDIT CARD AUTHORIZATION:

1. I authorize Azalea Color Bar to collect and store my card information in order to secure my appointment time and to charge my credit or debit card for services rendered, products purchased, or any cancellation or late fees that I incur in violation of salon policy.

2. I understand that though this information is secured in an online protected client file, and is unlikely to be tampered with, I agree to assume the risk if the file and credit card information is compromised.

3. I agree that if I have any concerns or questions regarding charges to my account, or if the charge fails to post to my account, I will contact Azalea Color Bar for assistance and/or disclosure. I agree that I will not dispute any charges with my credit card company or bank unless I have already attempted to rectify the situation directly with Azalea Color Bar and those attempts have failed.

4. After services are rendered, the invoice has been paid and/or products have been given to me, all agreed upon charges to my credit or debit account will match the total of the receipt. When using a credit or debit card for service or product purchases, if a dispute occurs, I will be held liable for the disputed fees.

5. Charges made to my credit or debit card account for services rendered, tips, products purchased, or fees incurred in violation of salon policy from Azalea Color Bar will appear as “Azalea Color” on my credit card statement, bank statement or online transaction history.

APP USAGE/COMMUNICATION:

A. By providing Azalea Color Bar with a mobile telephone number, I consent to receive text messages about my use of the services at that number. I will provide accurate, complete and forthright information in response to this data gathering.

B. By using the PocketSuite platform or app, I expressly authorize Azalea Color Bar to take all reasonable steps in order to perform services, including scheduling appointments, facilitating services, fee transactions (when applicable), sale of goods, and necessary communications pertaining to scheduled services, as outlined in paragraph C.

C. I will be sent SMS text messages pertaining to my upcoming appointment(s). These will be important assessment and consent forms, reminders, invoices and receipts, and acknowledgement forms specific to services, products, and/or salon and suite policies and protocols. Occasionally, there may be important updates sent regarding changes in business hours or other information related to the salon. If I prefer to communicate via email instead, I may choose that option, however I understand that there will still be automated SMS messages that are generated by the booking platform/app that will go through to my phone.

D. If I am interested in receiving occasional updates with information about upcoming specials/promotions, price changes, or business information, I may opt into the email subscriber list (which also has a text option) at www.azaleacolorbar.com. Otherwise, communication will be limited to pertinent information as described in paragraph C.

REDOS AND REFUNDS:
I understand that if I feel my expectations were not met (as discussed in my digital and in-person consultations), I can request that adjustments be made (at no additional cost)- as long as I communicate my concerns via text or email within seven (7) days after my appointment.

I agree to communicate any concerns or dissatisfaction with my stylist as a first step.

I understand that the following conditions render this guarantee null and void for color and/or highlighting services:
-If I have made adjustments at home or with another professional. In this case, any subsequent adjustment(s) at Azalea Color Bar will be full price.

-If I decline purchase or use of recommended professional-quality products after my service(s).

-If I failed to disclose any previous coloring or highlighting in my digital or in-salon consultation, resulting in a less-than desirable result.

I understand that the following conditions render this guarantee null and void for haircut, color, highlighting or treatment services:
-If I decline having my hair washed and blow dry styled with my service.

-If I schedule an appointment for an Express Haircut, where shampoo/blow dry style are not included with the service.

-If I have waited longer than seven days to communicate my concerns.

I understand that if I am not 100% satisfied with my product purchase(s), I may return products that are at least 3/4 full, within 60 days, in exchange for credit towards future services or other products.

I understand that no refunds are offered, with the sole exception being that my stylist and I have exhausted all other remedies, come to a mutual agreement that no further adjustments can be made and that it is best for us to end our professional relationship. Any exceptional refund issued will be the service total minus product cost.

I understand that I may view these policies in full at any time at www.azaleacolorbar.com under the FAQ/Policies tab on the menu.

I understand and agree to these terms. I understand the conditions of using this app, the cancellation policy, tardy policy, payment policy, redo/refund policy, and agree to the conditions stated above: