Salon Policies/Credit Card Authorization

CANCELLATION POLICY:

I understand that appointment reminders are sent as a courtesy, and I am responsible for the time reserved for my scheduled appointment once I request it. Reminders are automated and occasionally sent a few minutes within the 24-hour mark, and should not be the sole reminder of my scheduled appointment.

I understand that I may cancel my appointment 24 hours or more before my scheduled start time without penalty. I may cancel online via the link in my text confirmation or reminder, or through the PocketSuite app. 

For reasons other than illness, any cancellation or reduction in services scheduled (appointment changes) with less than 24 hours’ notice will incur a fee of 50% of my scheduled service(s). No-call/no-show to any scheduled appointment will incur a fee of 75% of the scheduled service total. I acknowledge that my card on file will be charged these fees. If I cancel due to illness, the late cancellation fee will be waived (once per guest), but I will not be allowed to schedule or reschedule an appointment until 14 days have passed. 

I understand that if I come to my appointment with visible symptoms of illness (coughing, sneezing, fever, etc.) that I will not not be serviced and then charged the late cancellation fee. If I am experiencing MILD allergy symptoms I will be required to wear a mask while on the premises. As a courtesy to my stylist and other salon guests, If I am not feeling well or currently caring for a person with a contagious illness I must reschedule my appointment.

I understand that Azalea Color Bar requires notification via text or email to cancel an appointment due to illness, in order for the late cancellation fee to be waived.

I understand that excessive (3 in the span of one year) late cancellations (illness related as well), tardiness, and no-call/no-show occurrences in any combination will result in my not being permitted to book further appointments at Azalea Color Bar.

CARD CAPTURE AND BOOKING FEES:

I understand that all appointments require a valid credit/debit card on file to secure my appointment. In addition, some longer services (new guest, specialty color and group services) may require a booking fee of 50% of the scheduled service in order to secure an appointment. This amount will be applied to the total cost of my services. In the event of cancellation or rescheduling with sufficient 24-hours' or more notice, my booking fee will transfer to one (1) rescheduled appointment. In the event of insufficient notice of cancellation, appointment changes, or not showing up to my appointment, this fee is forfeited, non-transferable and non-refundable. An additional fee will be charged to the card on file in cases of no-cal/no-show, totaling 75% of the scheduled service total.

I understand that if my card on file is declined, I will be invoiced for the applicable fee, and automated reminders will be sent until the invoice is paid. I will not be able to rebook until fees are paid.

TARDINESS:

I understand that if I arrive late to my appointment, a fee of $1 per minute will be added to my service total. For appointments longer than one hour, if I am up to 15 minutes late to my appointment, I may not be able to receive all services scheduled due to time constraints, but will still be charged for all services initially requested. For appointments longer than 1 hour, if I am more than 15 minutes late, I will be charged the late cancellation fee and my appointment will need to be rescheduled.

If my appointment service time is one hour or less, and I arrive up to 10 minutes late, I will incur the tardy fee of $1 per minute late, added to my service total. If I am more than 10 minutes late, I will incur the late cancellation fee and my appointment will need to be rescheduled.

I understand that all fees are non-refundable.


CREDIT CARD AUTHORIZATION:

1. I authorize Azalea Color Bar to collect and store my card information in order to secure my appointment time and to charge my credit or debit card for services rendered, products purchased, or any cancellation or late fees that I incur in violation of salon policy.

2. I understand that though this information is secured in an online protected client file, and is unlikely to be tampered with, I agree to assume the risk if the file and credit card information is compromised. 

3. I agree that if I have any concerns or questions regarding charges to my account, or if the charge fails to post to my account, I will contact Azalea Color Bar for assistance and/or disclosure. I agree that I will not dispute any charges with my credit card company or bank unless I have already attempted to rectify the situation directly with Azalea Color Bar and those attempts have failed. 

4. After services are rendered, the invoice has been paid and/or products have been given to me, all agreed upon charges to my credit or debit account will match the total of the receipt. When using a credit or debit card for service or product purchases, if a dispute occurs, I will be held liable for the disputed fees.

5. Charges made to my credit or debit card account for services rendered, tips, products purchased, or fees incurred in violation of salon policy from Azalea Color Bar will appear as “Azalea Color” on my credit card statement, bank statement or online transaction history.

APP USAGE/COMMUNICATION:

A. By providing Azalea Color Bar with a mobile telephone number, I consent to receive text messages about my use of the services at that number. I will provide accurate, complete and forthright information in response to this data gathering.

B. By using the PocketSuite platform or app, I expressly authorize Azalea Color Bar to take all reasonable steps in order to perform services, including scheduling appointments, facilitating services, fee transactions (when applicable), sale of goods, and necessary communications pertaining to scheduled services, as outlined in paragraph C. 

C. I will be sent SMS text messages pertaining to my upcoming appointment(s). These will be important assessment and consent forms, reminders, invoices and receipts, and acknowledgement forms specific to services, products, and/or salon and suite policies and protocols. Occasionally, there may be important updates sent regarding changes in business hours or other information related to the salon. If I prefer to communicate via email instead, I may choose that option, however I understand that there will still be automated SMS messages that are generated by the booking platform/app that will go through to my phone.

D. If I am interested in receiving occasional updates with information about upcoming specials/promotions, price changes, or business information, I may opt into the email subscriber list (which also has a text option) at www.azaleacolorbar.com. Otherwise, communication will be limited to pertinent information as described in paragraph C.

REDOS AND REFUNDS:
I understand that if I feel my expectations were not met (as discussed in my digital and in-person consultations), I can request that adjustments be made (at no additional cost)- as long as I communicate my concerns via text or email within seven (7) days after my appointment. 

I agree to communicate any concerns or dissatisfaction with my stylist as a first step.

I understand that the following conditions render this guarantee null and void for color and/or highlighting services:
-If I have made adjustments at home or with another professional. In this case, any subsequent adjustment(s) at Azalea Color Bar will be full price.

-If I decline purchase or use of recommended professional-quality products after my service(s).

-If I failed to disclose any previous coloring or highlighting in my digital or in-salon consultation, resulting in a less-than desirable result.

I understand that the following conditions render this guarantee null and void for haircut, color, highlighting or treatment services:
-If I decline having my hair washed and blow dry styled with my service.

-If I schedule an appointment for an Express Haircut, where shampoo/blow dry style are not included with the service.

-If I have waited longer than seven days to communicate my concerns.

I understand that if I am not 100% satisfied with my product purchase(s), I may return products that are at least 3/4 full, within 60 days, in exchange for credit towards future services or other products.  

I understand that no refunds are offered, with the sole exception being that my stylist and I have exhausted all other remedies, come to a mutual agreement that no further adjustments can be made and that it is best for us to end our professional relationship. Any exceptional refund issued will be the service total minus product cost.

I understand that I may view these policies in full at any time at www.azaleacolorbar.com under the FAQ/Policies tab on the menu.

I understand and agree to these terms. I understand the conditions of using this app, the cancellation policy, tardy policy, payment policy, redo/refund policy, and agree to the conditions stated above: